Got a question about Qantas Super? Simone’s got the answer!

Simone D’Souza has been around the Qantas traps for a while. She started her journey working in airport Admin/HR in Perth eight years ago, before moving to Sydney to work in payroll on secondment.

As the end of her secondment period crept up, Simone began looking for opportunities to stay in Sydney. She soon found an admin position at Qantas Super, and the rest, as they say, is history.

“Funnily enough, I was a Qantas Super member myself and had no idea what my super balance was,” Simone admitted.

“But I quickly began to realise that super is actually really important and that I needed to learn about it, and it started to become exciting.”

A few years on, Simone is now a Superannuation Associate at Qantas Super, travelling around Australia with the Super Advice team to help members with questions about their super. It’s a role she relishes.

“I love being able to have face to face conversations with people, and being part of our presence in the airports. I love helping people learn more about what I believe is a really good product and service that they might not have really paid attention to before,” she said.

“For me, it’s about making information easy and accessible for people, and giving them the tools they need to be able to go off and do what they need to do, themselves.”

Simone is passionate about helping people to learn more about their super because, she said, “At the end of the day, it’s your money.”

“If someone’s putting a percentage of your pay somewhere, you should want to know where it’s going and what’s happening to it. Your super is for the rest of your life, so it’s important to know how it’s working for you and whether it’s going to allow you to enjoy the lifestyle you want when you retire.”

Whether you’re starting with the basics or just topping up your own bank of knowledge, Simone wants members to know that there’s no such thing as a dumb question when it comes to asking about super.

“Trust me, I’ve asked them all myself! Learning about your super shouldn’t be painful. It’s important to understand, and our team is here to help you understand it.”

Speed round

Favourite holiday destination?

Venice. I’ve been there five times and I love it. I did my exchange there when I was younger, and I find there’s something about the city that’s mysterious, that’s beautiful, that’s timeless…you’re walking down the same cobblestone streets that someone walked down 600 years ago.

Favourite hidden spot at the bases you visit?

Some of the cafes airside have really great food.

Go-to coffee order?

Actually, I’m a tea drinker.

Cats or dogs?

No strong feelings either way, unfortunately.

Favourite sports team?

West Coast Eagles.

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Different ways to get advice

Whether you prefer to discuss your super in person, over the phone or read it online, we’re here to help you.


View Qantas Super’s most recent product disclosure statements, information booklets and fact sheets.

Other ways you can get help

Attend a seminar

You can attend a range of seminars designed to help you understand super and better plan to meet your lifestyle goals. The seminars are free for you to attend.

Email us

Prefer to chat over email? No problem, simply log into your account and send us an email from there. We’re ready to help you.

Learn online

Qantas Super Fit is our online financial education program that’s designed to get you fighting fit to handle your financial future. Work through the fun interactive modules at your own pace.