We’ve made changes to the way you log in to your account to make the process simpler and more secure. On this page we’ve answered some common member questions about the new log in process to help you through this change.

Just want to speak to someone?

If you’d like help over the phone, please call us on 1300 362 967.

  • How do I access/activate my online account?

    To access your online account, you need to go through a one-off activation process to set up your new login details. It only takes a few minutes. Once your account is activated, you will only need your email address and password to log in going forward.

    To active your account, go to the log in page and then click ‘Activate’. You’ll be asked to enter the following details:

    1. Your account code. Use the code below that corresponds to your account type:

    • Gateway Super Account code: 402167
    • Gateway Income Account code: 402178
    • Accumulation Account code: 402189
    • Defined Benefit Account code: 402190

    2. Your member number

    3. Your PIN/password. If you can’t remember your PIN/password, click the ‘I don’t have a PIN’ link and you’ll be asked to confirm your date of birth.

    You’ll then receive a verification email with a link to set up your new password.

    Once you set up your new password, your account is activated and can log in to access your account information as normal.

  • What's my account code?

    This code refers to the type of account you have with Qantas Super. You do not need to remember this code, it is used only in the account activation process. Use the code in the list below that corresponds to the type of account you have:

    • Gateway Super Account code: 402167
    • Gateway Income Account code: 402178
    • Accumulation Account code: 402189
    • Defined Benefit Account code: 402190

    If you don’t know what type of account you have, please call us for assistance on 1300 362 967.

  • I can't remember my member number

    Your member number is included at the top or emails and letters we send you. An easy way to find your member number is to search for emails that Qantas Super have sent you.

    Your member number is also included in your annual statement.

    If you can’t remember or find your member number, please call us on 1300 362 967 for assistance.

  • I get an error message saying my email is already in use

    The new login process requires all members to log in with an email address that is unique to them. This means that if you share an email address with another member, for instance your spouse or a family member, you will need to provide us with a different and unique email address in order to log into your account.

    You can update your email address during the activation process by clicking the ‘update my email address’ link.

  • I don't have an email address registered to my account

    You’ll be able to add your email address to your account during the activation process. Simply click the ‘update my email address’ link, enter your email address and we will send you a verification email with a link to set up your new password.

  • I can't remember my PIN/password

    When you’re asked to enter your PIN/password, simply click the ‘I don’t have a PIN’ link. You’ll then be asked to confirm your date of birth, and can progress through the activation process this way.

  • Can I update my old or incorrect email address when I activate?

    Yes, you can update your email address during the activation process. Click the ‘update my email address’ link when the incorrect email address is shown. You’ll then be able to enter your correct email address.  We’ll send a verification email to your new email address in order for you to progress through the activation process.

  • I've activated my account but I still can't log in

    If you are experiencing problems logging in, here are a few things to check:

    • Check you are not trying to activate your account again. You only need to activate once, after that you should only be entering your email address and password at the bottom of the log in page
    • Have you entered the correct email address and password? This needs to be the email address and password you used when you activated your online account
    • If your account has been locked, please give us a call on  1300 362 967
    • If your multifactor authentication code has expired, you need to request a new code

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