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Home Target market determination: Gateway Employee Members

Target market determination for Employee members of Qantas Super’s Gateway Division.

  • Trustee of Superannuation Fund: Qantas Superannuation Limited
  • Fund Name: Qantas Super
  • Australian Business Number (ABN): 41 272 198 829
  • Unique Superannuation Identifier (USI): 41272198829401

Qantas Super is a complying, resident regulated superannuation fund within the meaning of the Superannuation Industry (Supervision) Act 1993 (SIS Act).

1. About Qantas Super Plan

The Qantas Super Plan (the Plan) has been specifically designed for current and former employees of Qantas Airways Limited (the Plan Sponsor) and associated employers and their spouses. The Plan is a non-public offer fund, i.e. it is not open to members of the public. The Plan includes a MySuper product and several defined benefit divisions. A Target Market Determination (TMD) is not required for MySuper products or in respect of defined benefit members.

Employee Members can remain in the Plan after they cease employment with the Plan Sponsor. All members can also access an Income Account when they satisfy the eligibility conditions and can transfer their account to another fund at any time, and if they decide that the Plan’s features are no longer suitable for their objectives, financial situation or needs.

2. About this document

This TMD seeks to offer consumers, distributors and staff an understanding of the class of consumers for which this product has been designed, having regard to the likely objectives, financial situation and needs of the target market.

This document is not to be treated as a full summary of the product’s terms and conditions and is not intended to provide financial advice. Consumers must refer to the Product Disclosure Statement (PDS) and any supplementary documents when deciding about this product.

Product Disclosure Statement to which this target market determination applies

This TMD applies to the relevant Gateway product referred to in the following PDS:

Other documents to which this Target Market Determination applies

This TMD applies to the relevant Gateway product referred to in the following documents:

3. Important dates

  • Date from which this TMD is effective: 1 October 2024
  • Date on which this TMD was last reviewed: 1 October 2024
  • Date on which this TMD will be next reviewed: 1 October 2025

4. Consumers that fall within this target market

The information below summarises the overall class of consumers that fall within the target market for Gateway (Employee Members).

Gateway (Employee members) is designed for consumers who:

  • Are looking to invest within the superannuation environment for their retirement;
  • Have made an active investment choice by selecting an investment option which is not Glidepath; and
  • Receive superannuation guarantee contributions from their employer.

Gateway (Employee members) is not designed for consumers who:

  • Have not made an active investment choice and are by default invested in the Gateway Glidepath investment option;
  • Have left employment with Qantas Airways Limited or an associated employer and want their new employer to make superannuation guarantee contributions to Qantas Super; or
  • Members of the public who are not employed by Qantas Airways Limited or an associated employer.

Product description and key attributes

The key product attributes of the Gateway (Employee members) product are:

  • A range of pre-mixed investment options that have different allocations to growth and defensive assets and different risk profiles and levels of diversification;
  • Access to suitable insurance cover, including Death and Total and Permanent Disability cover (Income Protection is only available to current employees);
  • A member online portal which provides a comprehensive view of the member’s benefits and entitlements; and
  • Access to intra-fund advice at no extra cost.

Objective, financial situation, and needs

The table below sets out the class of consumers that each investment option within Gateway (Employee members) has been designed for:

Aggressive

This option is designed for investors who:

  • Want an investment portfolio predominantly invested in growth assets, with a high degree of risk;
  • Have an investment time horizon of at least 10 years; and
  • Are seeking to achieve investment returns that exceed CPI by at least 4.0% pa over a 10 year period, after tax and investment fees.
Growth

This option is designed for investors who:

  • Want an investment portfolio predominantly invested in growth assets, with a high degree of risk;
  • Have an investment time horizon of at least 7 years; and
  • Are seeking to achieve investment returns that exceed CPI by at least 3.5% pa over a 7 year period, after tax and investment fees.
Balanced

This option is designed for investors who:

  • Want an investment portfolio balanced between growth and defensive assets, with a medium to high degree of risk;
  • Have an investment time horizon of at least 5 years; and
  • Are seeking to achieve investment returns that exceed CPI by at least 2.5% pa over a 5 year period, after tax and investment fees.
Conservative

This option is designed for investors who:

  • Want stable, modest returns, with a medium degree of risk;
  • Have an investment time horizon of at least 3 years; and
  • Are seeking to achieve investment returns that exceed CPI by at least 1.5% pa over a 3 year period, after tax and investment fees.
Thrifty

This option is designed for investors who:

  • Want an investment portfolio predominantly invested in low-cost passive growth assets, with a high degree of risk;
  • Have an investment time horizon of at least 7 years; and
  • Are seeking to achieve investment returns that exceed CPI by at least 3.0% pa over a 7 year period, after tax and investment fees.
Cash

This option is designed for investors who:

  • Want exposure to cash, with a very low degree of risk; and
  • Are seeking to achieve a return equal to the Bloomberg AusBond Bank Bill Index (net of tax), over a rolling one year period, after tax and investment fees.

The listing below sets out the class of consumers that each Insurance option within Gateway (Employee members) has been designed for:

Death cover

This cover is designed for members who:

  • Are below the age of 70.
  • Have a superannuation account balance of at least $6,000 and are age 25 and over; or have opted in to receive cover.
  • Are currently or formerly employed by Qantas Airways Limited or an associated employer, regardless of occupation.
Total and Permanent Disablement Cover

This cover is designed for members who:

  • Are below the age of 65.
  • Have a superannuation account balance of at least $6,000 and are age 25 and over; or have opted in to receive cover.
  • Are currently or formerly employed by Qantas Airways Limited or an associated employer, regardless of occupation.
Income Protection

This cover is designed for members who:

  • Are below the age of 65.
  • Have a superannuation account balance of at least $6,000 and are age 25 and over; or have opted in to receive cover.
  • Are currently employed by Qantas Airways Limited or an associated employer, working at least 15 hours per week, regardless of occupation.

This cover is not designed for members who:

  • Want to alter the waiting period and benefit period from 90 days and 2 years respectively.
  • Are formerly employed by Qantas Airways Limited or an associated employer.

Consistency between target market and the product

This product is likely to be consistent with the likely objectives, financial situation and needs of a class of consumers in the target market. This is based on an analysis of the key terms, features and attributes of the product and a finding that these are consistent with the identified class of consumers.

The Gateway (Employee members) product:

  • Fulfils a need for consumers in the target market;
  • Includes features/attributes that are consistent with the objectives, financial situation and needs of the target market,
  • Delivers on what was promised; and
  • Has previously benefited target market consumers in the past.

Gateway (Employee members) will be next reviewed on 1 October 2025, unless a review trigger occurs before that time (see section 6 below). During the review Qantas Super will carefully consider whether Gateway (Employee members) continues to be suitable for consumers in the target market.

5. How this product is to be distributed

As noted above, Qantas Super is a non-public offer superannuation fund.  In accordance with the superannuation legislation, members of the public who are not employees of Qantas Airways Limited or an associated employer nor the current or former spouses of such employees, cannot join the Plan.

Distribution channels

For eligible consumers, this product is designed to be distributed through the following means:

  • Directly through Qantas Airways Limited or an associated employer as part of the employee onboarding process or later through electing to join the Plan;
  • Through the Qantas Super website;
  • By external Financial Planners; and
  • By Qantas Super employees who are Authorised Representatives of Guideway Financial Services Pty Ltd

Distribution conditions

This product should only be distributed under the following circumstances:

  • Where the prospective member is a resident within Australia and is eligible to contribute or consolidate their superannuation account;
  • Where the prospective member is employed by Qantas Airways Limited or an associated employer;
  • To consumers that fall within the target market.
  • Where a member is applying for insurance cover, they must:
    • Meet the age, employment and residency requirements outlined in the PDS.

Adequacy of distribution conditions and restrictions

The Trustee seeks to minimise the risk of the Plan’s Gateway Division being acquired by people for whom it may be less appropriate by retaining the Plan’s non-public offer status.  The Trustee considers that because interests in this Plan can only be issued via employer arrangements, it is unlikely that such interests could be inappropriately distributed.

An eligible consumer may from time to time elect to join the Gateway Division of the Plan following the receipt of personal financial product advice. The risk of inappropriate distribution of this product via this means is considered to be low as advisers are required to consider the personal objectives, financial situation and needs of the person and because the distribution conditions referred to above apply regardless of whether the person has received personal advice.

6. Reviewing this Target Market Determination

We will review this TMD in accordance with the below:

Last review

1 October 2024

Next periodic review

1 October 2025

Review triggers or events

Any event/circumstance which arises that would suggest the TMD is no longer appropriate. This may include (but is not limited to):

  • a material change to the design or distribution of the product;
  • occurrence of a significant dealing;
  • distribution conditions found to be inadequate, such as distribution to consumers that are not employed by Qantas Airways Limited or an associated employer;
  • identification of significant detriment to consumers if the TMD was not reviewed;
  • external events such as adverse media coverage or regulatory attention;
  • significant changes in metrics, including but not limited to, complaints and contact points with Qantas Super in relation to Gateway (Employee Members);
  • 50% year-on-year increase in investment option switching from a single option;
  • 10% of the target market exiting the product in a quarter;
  • 10% of the target market opting out of insurance cover in a quarter;
  • 25 insurance claims being denied or withdrawn in a 6 month period;
  • 10 member complaints relating to investment options, product or insurance in a month;
  • suspicious adverse results from market or different returns from those expected from the market;
  • sale or acquisition of an asset that was/is an important part of the investment holdings of a particular investment option; or
  • a change has occurred that effects the objectives of the target market.

For the avoidance of doubt, less substantial changes such as the like-for-like replacement of an investment manager or appointment of a new insurer on substantially similar terms and conditions are not considered major changes that would require a review of this determination.

Where a review trigger has occurred and Qantas Super becomes aware that a review trigger has occurred, or an event/circumstance has occurred that would reasonably suggest that the TMD is no longer appropriate, this TMD will be reviewed within 10 business days.

7. Reporting and monitoring this target market determination

We will collect the following information from stakeholders in relation to this TMD.

Complaints

Our Administrator will report on the number of complaints in relation to the Gateway (Employee members) product covered by this TMD on a monthly basis. Reporting is still required if the number of complaints is zero.

This will include the substance of complaints and general feedback relating to the product and its performance.

Switching

Our Administrator will report on the number of investment switches for members of the Gateway (Employee members) product covered by this TMD on a weekly basis.

This reporting will include the volume and dollar value of the transactions.

Exits

Our Administrator will report on the number of members exiting the Gateway (Employee members) product covered by this TMD on a monthly basis.

Insurance claim declines/withdrawals

Our Administrator and Insurer will report on the number of insurance claim declines and withdrawals relating to the Gateway (Employee members) product covered by this TMD on a monthly basis.

This will include the reasons for the decline or withdrawal.

Insurance cancellations

Our Administrator will report on the number of insurance cancellations for members of the Gateway (Employee members) product covered by this TMD on a quarterly basis. Reporting is still required if the number of cancellations is zero.

Significant dealings

Our Administrator will report if they become aware of a significant dealing in relation to this TMD within 10 business days.

A significant dealing includes circumstances where:

  • Five percent of consumers who have acquired this product are not in the target market over a six-month period;
  • Five percent of consumers who have acquired the product have characteristics that are specifically excluded from the target market;
  • Distribution conditions have regularly not been met; or
  • There is a consistent feature that identifies when or how a consumer outside the target market acquires the product.

Qantas Super Gateway (Gateway) is a division of the Qantas Superannuation Plan ABN 41 272 198 829, RSE R1005486 (Qantas Super). The trustee of Qantas Super is Qantas Superannuation Limited ABN 47 003 806 960, AFSL 288330, RSE licence L0002257 (QSL, we, us, our or Trustee). Insurance in Gateway is provided through group policies with an external insurer, MetLife Insurance Limited ABN 75 004 274 882, AFSL 238096 (MetLife or Insurer). Gateway is the default division of Qantas Super for most Australian-based employees of Qantas Airways Limited ABN 16 009 661 901 and associated employers (Qantas Group).

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