After making the decision to step down from his role representing cabin crew members as Group B Director of Qantas Super, Bruce Roberts had a read of his original election statement. It gave him the opportunity to reflect on why he decided to stand for election in 2016, and what the fund has achieved through his four years on the Board.
For Bruce, who first joined Qantas as a flight attendant in 1995 and most recently served as a Customer Service Manager in International, improving the type of communication, information, and education to members was key.
“My election campaign focused on how I would try to improve knowledge about super and the different divisions among members, because when I spoke to my colleagues it seemed that no one understood how their super worked,” Bruce explained.
With this focus in mind, a seat on the Member Experience Committee, which oversees functions such as communications and advice to members, seemed a natural fit for Bruce once elected.
Four years on, Bruce said he’s proud of what has been achieved: through his time as Director, Qantas Super has changed the way it communicates with members and transformed its advice service, with members able to speak to the Super Advice team one-on-one or attend seminars and webinars to ask questions and learn more about their super.
Bruce also served on the Insurance and Nominations Committees.
“While I didn’t know that much about insurance going in, it quickly became a big passion for me, because I know how important it is for our members,” Bruce said.
As he passes the baton to incoming Group B Director Klair Safier, Bruce said his experience over the last four years has underscored the importance of member-elected Directors.
“The role of a member-elected Director is really important because, not only are we able to go and spread information among our members, we’re also able to go out and understand what’s actually happening with members, because we’re working by their side every day,” Bruce explained.
“Being able to help get the right information out there so members can better understand what their options are has probably been the best part of the role.”
Having member-elected Directors also ensures there are a variety of different perspectives and lived experiences in the boardroom, Bruce added.
Looking ahead, Bruce said he is excited to see Qantas Super continue its focus on providing members with services to help them better understand and grow their super.