Exemplary governance is one of the core foundations of our business strategy.

This regulates everything we do, including how objectives are set and achieved, how risk is monitored and assessed and how performance is optimised.

Significant and material change notices

  • 2018

    September-October (Divisions 6, 7 and Gateway)

    • Significant Event Notice: Reduction in administration fee from 1 October 2018

    August-September (all members)

    • Removal of term deposit option

    June (all members)

    • Introduction of Insurance in Superannuation Code of Practice

    March (all members)

    • Change to Cash investment option
    • Quitting investment in tobacco
  • 2017

    December (all members)

    • Annual Report 2017

    September (Gateway Division)

    • Significant Event Notice:
      • You’ll be covered by automatic income protection
      • Some conditions or definitions have changed

    September (Divisions 3A, Gateway)

    • Significant Event Notice: Important updates to your insurance. Some conditions or definitions have changed

    September (Division 10)

    • Significant Event Notice: Important updates to your insurance
      • You’ll be covered by automatic income protection
      • You can opt out of your Standard Cover
      • The way your insurance cover is calculated is changing
      • Some conditions or definitions have changed

    September (Division 7: Network Aviation)

    • Significant Event Notice: Important updates to your insurance
      • You can opt out of your Standard Cover
      • The way your insurance cover is calculated is changing
      • Some conditions or definitions have changed

    September (Division 7)

    • Significant Event Notice: Important updates to your insurance
      • You’ll be covered by automatic income protection
      • You can opt out of your Standard Cover
      • The way your insurance cover is calculated is changing
      • Some conditions or definitions have changed

    September (Division 6)

    • Significant Event Notice: Important updates to your insurance
      • You can opt out of your Standard Cover
      • The way your insurance cover is calculated is changing
      • Some conditions or definitions have changed

    September (Division 5)

    • Significant Event Notice: Important updates to your insurance
      • You can opt out of your Standard Cover
      • The way your insurance cover is calculated is changing
      • Some conditions or definitions have changed

    September (Divisions 1, 2, 3, 3AN, 4, 12, 15)

    • Significant Event Notice: Important updates to your insurance
      • Some conditions or definitions have changed
  • 2016

    December (all members)

    • Proposed super reforms are now law
    • Pension payments – changes to assets test from 1 Jan 2017

    October (all members)

    • Annual Report 2016
    • Super Update
    • Significant Event Notice:
      • Changing the way we keep in touch
      • Changes to rules for automatic transfer out of Qantas Super
      • Aligning waiting periods for income protection cover
      • Change to terminal illness definition

    May (Remaining members in Divisions 3A, 6, 7, and 10, with accrued default amounts)

    • Final opportunity for members with accrued default amounts to opt out of automatic transfer to Gateway
  • 2015

    December (all members)

    • Annual Report 2015
    • Super Update – Our new retirement calculator; introducing new CEO, estate planning; a reminder about tax implications on making withdrawals from super; Super 101; Q&As: Terminal illness benefit

    December (Division 15)

    • Division 15 Q&A

    September (all members)

    • Super Update – Upcoming changes; Best Doctors feature; new retirement solution; changes to pensions in Federal Budget 2015-2016; change to QROPs requirements; 12 month portability rule for Gateway; Qantas Super CEO to retire; member-elected Group C Director reappointed; insurance through your super
    • Investment Updates – Introducing Glidepath; choose a mix of investment options; simplifying names of investment options; strategic investment review outcomes (change of terminology for asset classes); managing our currency exposure; changes to investment objectives, time horizons and growth/defensive splits
    • Insurance Updates – New features for Voluntary Cover in Gateway; reminder to Division 8 members to make their choice; life events feature; change to terminal illness legislation; eligibility for income protection (Gateway); clarification of eligibility for $750,000 Voluntary Cover; total and permanent disablement definitions; new insurance features for Division 15 members

    August (Default members in Divisions 3A, 5, 6, 7, 10, and Gateway)

    • Default members to be automatically invested in Glidepath, Qantas Super’s new default investment option

    August (Division 9 and 14)

    • Retirement and transition to retirement accounts will automatically become Income Accounts in Gateway

    July (all members)

    • Managing our currency exposure
    • UK pension fund requirements changing

    May (Division 7)

    • Administration fee increase
    • Increase in cost of any Voluntary Cover
    • Timing of deductions

    May (Division 6)

    • Administration fee increase
    • Increase in cost of Standard Cover for income protection and any Voluntary Cover
    • Timing of deductions

    May (Gateway Division)

    • Increase in administration fees
    • Increase in cost of Basic Cover for income protection and any Voluntary Cover
    • Timing of deductions

    May (Division 8)

    • Transfer from Division 8 to Gateway

    May (all members)

    • Gateway as the new retained benefits offer for all members
    • Administration fee increases
    • Increases in premiums for income protection and Voluntary Cover
    • Timing of deductions
    • Important changes from 1 July 2015
  • 2014

    December (Divisions 1, 2, 3)

    • Changing the way defined benefit assets are invested

    November (Division 15 AaE)

    • Transfer from APSS to Qantas Super

    September (Divisions 6, 7, 8, 9, 14 and Gateway)

    • Administration fee rebate

    September (all members)

    • Abolition of the Low Income Superannuation Contribution and rephrasing of the Superannuation Guarantee

    August (Certain members in Divisions 1, 2 and all members in Divisions 4 and 12)

    • Introduction of member investment choice

    July (all members)

    • Increase in Medicare Levy
    • Dropping the APRA levy for 2014/2015
    • Weekly Credited Interest Rates
    • New superannuation rates and thresholds for 2014/2015

    July (Divisions where member investment choice applies)

    • Weekly investment switching

    July (Divisions 1, 2, 3 and 12)

    • Important changes to insurance for Defined Benefit divisions

    April (all members)

    • Update to our Privacy Policy
    • Completion of transition to new administrator

    March (all members)

    • Launch of financial advice offer
    • Change to distribution of death benefits for binding nominations

    March (Divisions 7, 8, 9, 10, 14 and Gateway)

    • New product disclosure statements

    March (Division 8)

    • Removal of minimum withdrawal amount
    • Removal of maximum number of withdrawals per year

    February (all members)

    • Change in administrator – limited services period has ended. New PIN to be issued

    January (Gateway Essentials Division)

    • Fee caps for Gateway Essentials

    January (all members)

    • Change in the administration of the voluntary insurance tax deduction

     

  • 2013

    December (all members)

    • Information about our new administrator, including new contact details
    • Updated Financial Services Guide
    • Limited service period as we change administrator
    • New requirements for handling complaints
    • New time limits for lodging an SCT complaint for decisions made by Trustee from 1/7/2013

    December (members in Divisions 6 and 7 with accrued default amounts)

    • Future of your super

    November (Divisions 3A, 5, 6, 7 and 10)

    • Final notice about accrued fault account transfer

    October (Division 11)

    • Division 11 closing with members being transferred to Gateway

    October (Division 8)

    • Fee changes

    September (all members)

    • Appointment of new administrator
    • Accepting transfers to Kiwisaver

    September (members in Divisions 3A, 5, 6, 7 and 10 with accrued default amounts)

    • Future of your super

    July (all members)

    • Launch of Best Doctors service
    • Funding a new operational risk reserve
    • Changes to Superannuation Guarantee contributions
    • Additional Funding Plan update (relevant to DB members)
    • Launch of Gateway division
    • Introduction of Operational Risk Reserve (deduction from credited rates)
    • Removal of Member Protection for small accounts

    July (Divisions 6, 7 and 8)

    • Administration fee

    July (Divisions 3A, 5, 6, 7 and 10)

    • New insurer
    • Exclusion for pre-existing medical conditions removed
    • New conditions and features
    • New definitions for disablement benefits and TPD
    • Insurance premiums

    July (all members except those in Gateway Division)

    • Change to strategic asset allocation for Aggressive option

    July (Gateway Division)

    • Stamp duty payable on income protection premiums

    July (Divisions 5 and 6)

    • Stamp duty payable on temporary disability premiums

    July (Division 8)

    • Exit fee
  • 2012

    December (Divisions 5, 6, 7, 8 and 10)

    • Introduction of term deposit option

    October (all members)

    • Interim credited interest rates determined weekly (previously monthly)

    July (all members) 

    • Reduction of higher tax concession for contributions of very high income earners
    • Reduction in Federal Government co-contribution
    • Government contribution for low income earners confirmed
    • Introduction of BPAY option
    • More flexibility for members with additional voluntary insurance cover
    • Interim credited interest rates determined weekly (previously monthly)

    July (Divisions 9 and 14)

    • Pension draw down relief continues in 2012/2013

Service providers

Service providers that may affect a material business activity at Qantas Super.

ServiceProviderABN
Master Custodian J P Morgan Chase NA43074112011
Internal auditor KPMG51194660183
AdministratorMercer Outsourcing (Australia) Pty Ltd83068908912
Shared services Qantas Airways Ltd16009661901
Investment Manager Russell Investment Management Ltd53068338974
Centralised Portfolio Management / Investment ManagerParametric Portfolio Associates LLC89153743894
Investment ManagerPalisade Investment Partners Limited68010529665
Investment ManagerROC Capital Pty Ltd37167858764
Investment Manager / Advisor K2/D&S Management Co., LLCN/A
Investment ManagerBain Capital Credit, LPN/A
Investment ManagerArdea Investment Management Pty Ltd50132902722
Investment ManagerPendal Institutional Ltd17126390627
Investment ManagerH20 Asset Management LLPN/A
Investment ManagerEllerston Capital Limited34110397674
Investment ManagerCampbell Global, LLCN/A
Investment ManagerT. Rowe Price International Ltd84104852191
Investment ManagerAXA Investment Managers Asia (Singapore) Ltd115203622
Investment ManagerJamieson Coote Bonds Pty Ltd165890282
Investment ManagerMetrics Credit Partners Pty Ltd150646996
Investment ManagerInsight Investment Management (Global) LimitedN/A
Investment ManagerLennox Capital Partners Pty Limited19617001966
Investment ManagerLongreach Alternatives LtdN/A

Service

Other info you might be interested in

Who runs Qantas Super

Learn about our Board and Executive Officers

Reports

View our annual reports and financial statements

Policies

View our privacy, website and member dissatisfaction policies