The options, benefits and facilities assessment considers whether our overall product and service offering is appropriate for our members. For this assessment we have considered the rating given to us by SuperRatings and the feedback that we have received from you, our members.
We maintained our SuperRatings “Gold” ratings over the course of the year, while reducing administration fees and launching a new member care triage service as a result of listening to direct feedback from our members.
In our June 2022 member survey, overall satisfaction among members was 7.9 out of 10, which was consistent with the result in the previous year. During FY2021/22 members also gave an average rating of 4.5 out of 5 when asked to rate their experience following interactions with our website, call centre, advice team and member care team. A rating of ‘1’ indicates a ‘poor’ experience and a rating of ‘5’ indicates an ‘excellent’ experience. There are positive results given the challenging year the aviation industry and our members experienced during FY2021/22.
Taken together, the SuperRatings assessment and member feedback indicates that overall we are providing appropriate options, benefits and facilities to our members.
The rating is issued by SuperRatings Pty Ltd ABN 95 100 192 283 AFSL 311880 (SuperRatings). Ratings are general advice only and have been prepared without taking account of your objectives, financial situation or needs. Consider your personal circumstances, read the product disclosure statement and seek independent financial advice before investing. The rating is not a recommendation to purchase, sell or hold any product. Past performance information is not indicative of future performance. Ratings are subject to change without notice and SuperRatings assumes no obligation to update. SuperRatings uses objective criteria and receives a fee for publishing awards. Visit superratings.com.au for ratings information and to access the full report. © 2022 SuperRatings. All rights reserved.